Important Notes About Package Forwarding

Please review the following important notes before using package forwarding services.

Unacceptable Items

The following items are unacceptable for export by OPAS and if received will be returned to the return address printed on the shipping label:

Fine artwork, antiques, gemstones, precious metals, and other high-value items may be subject to special regulations depending on the country of entry, so please contact us in advance of shipping.

If you have any questions or concerns about the contents of your packages, please contact service@opas.com before submitting a forwarding request.

 

 

Package can be insured for an optional fee at the time of shipping. In the event that a package is damaged, OPAS will evaluate each claim on a case-by-case basis to determine the amount of compensation. In order to file a claim, please submit the following: names and descriptions of damaged items, photos of the damaged items, photos of the shipping container, original invoice (including retail purchase price of damaged items) to service@opas.com.

Please note that insurance does not cover loss or theft for a package that is confirmed as delivered by the carrier.

 

 

Tariffs (import taxes) are decided by the customs authorities of the importing country. If there is a duty, it is the customer's responsibility to pay.

 

 

If a customer is contacted by customs regarding the contents of a package, it is the customer's responsibility to follow up with all required correspondence. Any issue or dispute related to customs is the responsibility of the customer. OPAS will not assume any responsibility and will not communicate with the customs office on the customer's behalf.

 

 

If a package has to be returned to OPAS due to an incorrect address, or because no one is available at the destination to receive the package, or for any other reason, the customer is responsible for all shipping costs. Please note that there will be a storage charge after 30 days.

Package Inspection

If inspection is requested, OPAS will inspect all packages to confirm products, quantity, size and color, however, we cannot determine the presence of manufacturer's defects, such as electronic or mechanical malfunction. For inspection of a specific product detail, please contact customer service.

'This service is so convenient. Consolidating all my shopping into one shipment? Yes! Excellent service, thank you!' --Raul D., Spain