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Important Notes About Package Forwarding Services
Unacceptable ItemsThe following items are unacceptable for export by OPAS and if received will be returned to the return address printed on the shipping label:
Registered cash
Securities
Savings passbooks
ATM cards
Person specified mail
Special delivery mail
Certified mail content
Any item that requires refrigerated storage
Hazardous materials (Including items that contain alcohol, such as hand sanitizers, nail enamels, and perfumes)
Any item which conflicts with the law
Any other item deemed unacceptable by OPAS.
Fine artwork, antiques, gemstones, precious metals, and other high-value items may be subject to special regulations depending on the country of entry, so please contact us in advance of shipping.
If you have any questions or concerns about the contents of your packages, please contact service@opas.com before submitting a forwarding request.
Damage and Loss During Transport
Package can be insured for an optional fee at the time of shipping. In the event that a package is damaged, OPAS will evaluate each claim on a case-by-case basis to determine the amount of compensation. In order to file a claim, please submit the following: names and descriptions of damaged items, photos of the damaged items, photos of the shipping container, original invoice (including retail purchase price of damaged items) to service@opas.com.
Please
note that insurance does not cover loss or theft for a package that is
confirmed as delivered by the carrier.
Duty
Tariffs (import taxes) are decided by the customs authorities of the importing country. If there is a duty, it is the customer's responsibility to pay.
Contact with Customs
If a customer is contacted by customs regarding the contents of a package, it is the customer's responsibility to follow up with all required correspondence. Any issue or dispute related to customs is the responsibility of the customer. OPAS will not assume any responsibility and will not communicate with the customs office on the customer's behalf.
Returned Packages
If a package has to be returned to OPAS due to an incorrect address, or because no one is available at the destination to receive the package, or for any other reason, the customer is responsible for all shipping costs. Please note that there will be a storage charge after 30 days.
Package Inspection
OPAS will inspect all packages to confirm products, quantity, size, color, etc. However, we cannot determine the presence of manufacturer's defects, such as electronic or mechanical malfunction. For inspection of a specific product detail, please contact customer service.
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