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FAQ

 

 

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Once you sign up with OPAS you will receive two personalized addresses, one in the US and one in Japan. When you want to purchase goods from a retailer in either country, you can use your name along with your OPAS address as the shipping address.
 
When your purchases arrive at our warehose, we'll notify you by e-mail, then forward your purchases to you, anywhere in the world, at your convenience.

 

 Ans  Package & Mail members are able to receive packages and/or personal correspondence such as letters, magazines, bills and bank statements. This membership also gives you additional discounted shipping rate, free consolidation, discounted Personal Shopper fee and more. Membership fee is $15/month or $100/year.
 
Package Only members are able to receive packages only--personal correspondence will not be accepted. Membership fee is free.

Click here for a membership comparison chart
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 Ans  If you decide a different membership plan suits your needs better than your current plan, you may change your membership plan at any time by contacting us at service@opas.com.

 

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As per US law, all persons who wish to have US mail delivered through an agent (such as OPAS) must complete PS Form 1583.
 
Your information will be used to authorize the delivery of your mail to OPAS as your agent. Providing the information is voluntary, but if not provided, we cannot provide this service to you. We do not disclose your information without your consent to third parties, except for the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a USPS auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service; and for the purpose of identifying an address as an address of an agent who receives mail on behalf of other persons. Information concerning an individual who has filed an appropriate protective court order with the postmaster will not be disclosed except pursuant to court order. For more information on our privacy policies, see the privacy link on www.usps.com.
 
A version of PS Form 1583 pre-formatted specifically for OPAS customers is available here.
 
This form is only required of Package & Mail members who wish to receive mail at our US office. Members who wish to receive mail at our Japan office must submit a copy of a valid passport to the Japan office by mail.
 
Package Only members do not need to complete PS Form 1583, even if receiving catalogs.

 

 Ans  As per Japanese law, all persons who wish to have Japanese mail delivered through an agent (such as OPAS) must submit a copy of a valid passport by mail (fax or electronic submission is not acceptable).
 
This is only required of Package & Mail members who wish to receive mail at our Japan office. Members who wish to receive mail at our US office must submit PS Form 1583 to the US office.
 
Package Only members do not need to submit a passport copy, even if receiving catalogs.

 

 Ans  Please be sure to always include your OPAS membership number in your address when placing orders. Otherwise, we may not be able to identify your packages or mail.

 

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Log into your account, then click "Personal Shopper" on the left navigation. Then click "New Shopping Request" to let us know the details of the product(s) you would like to purchase. OPAS will purchase the items on your behalf using our credit card. Shopping status will be updated accordingly.
 

 

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OPAS must provide an itemized shipping invoice to the customs agent in order to forward your items to you. The item details you enter when making a forwarding request will automatically be transferred to this invoice.
 
In order to expedite your forwarding and shipping requests, please be sure the item details (including prices and descriptions) you include with your request match the details of your purchases exactly. If the details do not match, there may be a delay in the processing of your request, or your shipment may be delayed at the customs office of the importing country.

 

 Ans  OPAS is only able to receive and forward mail and packages addressed to names registered under member accounts.

 

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Package & Mail members may share an account with up to five additional users for an additional fee of $8/month per user.
 
Package Only members may not share an account with another user, sorry.  If you wish to share your account, please upgrade your membership plan to Package & Mail.
 
All members registered under an account who wish to receive mail items must submit two types of identification. Members who wish to receive mail items at our Japan office must submit a copy of a valid passport by mail.

 

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Yes. To add addresses to your account, log in and click "Shipping Information." on the left side of navigation, and click "Add New Shipping Address."

 

 Ans  To change your shipping address, log into your account and click on "Shipping Information" on the left navigation then click "Edit" for the address you wish to change.

 

 Ans  To change your email address, log into your account and click on "My Account," then change email address and click "Submit"

 

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Per industry standard, OPAS charges either the actual weight of a shipment or the dimensional weight, whichever is greater. If your package is light but very large, you will be charged by dimensional weight. (If your package is of unusual size or shape, you may be assessed additional shipping charges.)
 
To see our current shipping rates by weight, please use the Shipping Calculator.

 

 Ans  The dimensional weight of a shipment reflects the density of a package. A less dense item occupies more volume of space than a normal density package. The dimensional weight is compared to the actual weight of the shipment to see which is greater; the greater weight is used to calculate the shipment cost.

For example: your package is 12" x 12" x 12" and the actual weight is 7 pounds. To calculate dimensional weight you multiply 12 x 12 x 12 to get 1,728 cubic inches. Then you divide that by the standard dimensional factor of 139 to get 12.4 pounds, or 13 pounds rounded up. The shipping charges will be based on 13 pounds as that is larger than the actual weight of 7 pounds.

You can save a lot of shipping costs by consolidating multiple packages because of dimensional weight. When you make a ship request you can ask us to do this for you for our standard fee of $10.

 

 Ans  The easiest way to reduce shipping costs is to ship multiple items at a time rather than ship each item piece by piece. Ask us to consolidate your items into one shipment, and we will provide a customized shipping solution in order to keep your shipping costs as low as possible.

 

 Ans  The fuel surcharge is a fee charged to OPAS by DHL and Yamato on all items shipped from our US office. (Items shipped from our Japan office will not be assessed a fuel surcharge.) The fuel surcharge is determined by the carrier and varies from month to month depending on the cost of fuel. Due to the fluctuating cost of fuel OPAS is unable to provide the exact amount of the surcharge until the time of shipment. The fuel surcharge is included in OPAS Shipping rate.

 

 Ans  OPAS ships to most countries worldwide, however there are some restrictions on which items we can ship to specific countries. For a complete list of all countries we service along with the restrictions for each country, please see our Restricted Commodities List.

 

 Ans  OPAS can add insurance on your shipment with an insurance fee of 2% of the total cost of the items shipped. Please choose Yes for Shipping Insurance when making shipping requests.

 

 Ans  In most cases, we are able to fill all shipping requests within 24-48 business hours from the time they are placed. You will be able to see that your request has been filled by logging into your account and checking the Item Manager. Once filled, the status of your request will read "Shipped." If your package is urgent, you can request OPAS Express Process for $5 additional fee.
 
Depending on the carrier and the destination, it usually takes between 4 to 10 business days for a package to arrive once it has left our warehouse. We will provide you with a tracking number once we have shipped your item so that you may follow its progress while in transit.

 

 Ans  Customs duties or import tarrifs may be assessed by the customs authorities of the importing country depenting on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay.

 

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Yes.  We have many customers in the US who use our service to avoid paying sales taxes on domestic purchases.  By shipping purchases to our Oregon office and having them forwarded to your home state, you can save up to 9% when shopping online.

 

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Yes. OPAS will inspect your packages prior to shipment upon request, and an inspection fee is $5 up to 10pcs, $0.2/pc after. We will check the contents of each package against the retailer's invoice to ensure accuracy of quantity, color, size, etc.
This service is free for customers using our Personal Shopper service.

 

 Ans  Many retailers do not accept foreign credit cards. If this is the case, please use our Personal Shopper service and we will purchase whatever items you're interested in on your behalf using our domestic credit card.

 

 Ans  We currently accept all credit cards issued by Visa, MasterCard, Discover, American Express, and JCB. Please contact us at service@opas.com if you are interested in international money order or international wire transfer.

 

 Ans  Sorry, OPAS does not accept payments via PayPal at this time.

 

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To receive a fax at your OPAS address, please include a cover sheet with your name and OPAS membership number. Faxes may be sent to:
 
US number:
Japan number:
1-503-262-7037
81-6-6440-0645
 
Once your fax has been received, it will be available in your Item Manager. You may then have it either forwarded to you by mail, or scanned and uploaded for a fee of $5.

 

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Our aim is to provide quality service to all of our customers. If for some reason our service does not meet your needs, please contact us either by phone or e-mail and let us know what we can do to help you.
 
If, however, you still wish to cancel your membership, first login to your OPAS account and click "My Account." On the My Account screen, scroll all the way to the bottom and click the button next to "Cancel Membership."



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'I switched to OPAS after seeing 7% sales tax on my invoices using another forwarder. Now I can shop Tax-Free! I ♥ OPAS!' --Mayumi S., Japan

 

 

 

 

 

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