Once you sign up with OPAS you will receive two personalized addresses, one in the US and one in Japan. When you want to purchase goods from a retailer in either country, you can use your name along with your OPAS address as the shipping address.

 

When your purchases arrive at our warehose, we'll notify you by e-mail, then forward your purchases to you, anywhere in the world, at your convenience.

OPAS will provide you with two personalized addresses, one in the US, and one in Japan. Your addresses will look similar to:

 

US Address	Japan Address
Your Name 6600 NE 78th Ct. #A3-(Your OPAS Membership ID) Portland, OR 97218 USA	Your Name C/o OPAS-(Your OPAS Membership ID) Art Fukushima Bldg. #801 7-12-2 Fukushima, Fukushima-ku Osaka-shi, Osaka 553-0003 Japan

 

For example:

 

John Johnson 6600 NE 78th Ct. #A3-12345 Portland, OR 97218 USA

John Johnson C/o OPAS-12345 Art Fukushima Bldg, #801 7-12-2 Fukushima, Fukushima-ku Osaka-shi, Osaka 553-0003 Japan

 

 

Package Only members are able to receive packages only--personal correspondence will not be accepted. Package Only members do not need to submit any documentation after registration.

As per US law, all persons who wish to have US mail delivered through an agent (such as OPAS) must complete PS Form 1583.

 

Your information will be used to authorize the delivery of your mail to OPAS as your agent. Providing the information is voluntary, but if not provided, we cannot provide this service to you. We do not disclose your information without your consent to third parties, except for the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a USPS auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service; and for the purpose of identifying an address as an address of an agent who receives mail on behalf of other persons. Information concerning an individual who has filed an appropriate protective court order with the postmaster will not be disclosed except pursuant to court order. For more information on our privacy policies, see the privacy link on www.usps.com.

 

A version of PS Form 1583 pre-formatted specifically for OPAS customers is available here.

 

This form is only required of Package & Mail members who wish to receive mail at our US office. Members who wish to receive mail at our Japan office must submit a copy of a valid passport to the Japan office by mail.

 

Package Only members do not need to complete PS Form 1583, even if receiving catalogs.

 

This is only required of Package & Mail members who wish to receive mail at our Japan office. Members who wish to receive mail at our US office must submit PS Form 1583 to the US office.

 

Package Only members do not need to submit a passport copy, even if receiving catalogs.

To use our Personal Shopper services, first log into your account, then click "Shopping Requests." From the Shopping Requests page, there are two ways you can use our Personal Shopper services.

 

Click "Create New Shopping Request" to use our Shopping Request form to let us know the details of the retailer(s) you are interested in and the product(s) you would like to purchase. One of our Personal Shoppers will purchase the items on your behalf using our domestic credit card, and you will see the item in your Item Manager once it arrives.

 

Or:

 

Click "Contact Personal Shopper" if you know what you're looking for but aren't sure where or how to find it. Use our Inquiry form to provide a general description of what you're interested in, and one of our Personal Shoppers will work with you to locate and purchase the item.

OPAS must provide an itemized shipping invoice to the customs agent in order to forward your items to you. The item details you enter when making a forwarding request will automatically be transfered to this invoice.

 

In order to expedite your forwarding and shipping requests, please be sure the item details (including prices and descriptions) you include with your request match the details of your purchases exactly. If the details do not match, there may be a delay in the processing of your request, or your shipment may be delayed at the customs office of the importing country.

Package & Mail members may share an account with up to five additional users for an additional fee of $8/month per user.

 

Package Only members may not share an account with another user, sorry.  If you wish to share your account, please upgrade your membership plan to Package & Mail.

 

All members registered under an account who wish to receive personal correspondence must submit PS Form 1583 to our US office along with two types of identification. Members who wish to receive mail at our Japan office must submit a copy of a valid passport by mail.

Yes. To add multiple addresses to your account, log in and click "My Account." Scroll down to the Shipping Address section and click the button that says "Add Shipping Address."

 

You may add as many addresses as you like, and select which one to use each time you make a shipping request.

Per industry standard, OPAS charges either the actual weight of a shipment or the dimensional weight, whichever is greater. If your package is light but very large, you will be charged by dimensional weight. (If your package is of unusual size or shape, you may be assessed additional shipping charges.)

 

To see our current shipping rates by weight, please use the Shipping Calculator.

In most cases, we are able to fill all shipping requests within 24 hours from the time they are placed. You will be able to see that your request has been filled by logging into your account and checking the Item Manager. Once filled, the status of your request will read "Shipped."

 

Depending on the carrier and the destination, it usually takes between 4 to 10 business days for a package to arrive once it has left our warehouse. We will provide you with a tracking number once we have shipped your item so that you may follow its progress while in transit.

Yes.  We have many customers in the US who use our service to avoid paying sales taxes on domestic purchases.  By shipping purchases to our Oregon office and having them forwarded to your home state, you can save up to 9% when shopping online.

 

To ship from our US office to a US destination, we charge a flat fee of $20 on top of the actual shipping cost charged to us by UPS.  US residents are welcome to sign up and begin using our service immediately.

Yes. Upon request, OPAS will inspect your packages prior to shipment for a fee of 3% of the total cost of goods. We will check the contents of each package against the retailer's invoice to ensure accuracy of quantity, color, size, etc.

 

This service is free for customers using our Personal Shopper service.

To receive a fax at your OPAS address, please include a cover sheet with your name and OPAS membership number. Faxes may be sent to:

 

US number:	Japan number:
1-503-262-7037	81-6-6440-0645

 

Once your fax has been received, it will be available in your Item Manager. You may then have it either forwarded to you by mail, or scanned and uploaded for a fee of $5.

Our aim is to provide quality service to all of our customers. If for some reason our service is not meeting your needs, please contact us either by phone or e-mail and let us know what we can do to help you.

 

If, however, you still wish to cancel your membership, you may request a cancellation by e-mailing service@opas.com with the following information:

 

 

Please note: unless we receive a request for cancellation, Package & Mail members will continue to be charged a memberhsip fee each month even if not actively using the service. This membership fee is non-refundable.