FAQ

Once you sign up with OPAS you will receive two personalized addresses, one in the US and one in Japan. When you want to purchase goods from a retailer in either country, you can use your name along with your OPAS address as the shipping address.

 

When your purchases arrive at our warehose, we'll notify you by e-mail, then forward your purchases to you, anywhere in the world, at your convenience.

As per US law, all persons who wish to have US mail delivered through an agent (such as OPAS) must complete PS Form 1583.

 

Your information will be used to authorize the delivery of your mail to OPAS as your agent. Providing the information is voluntary, but if not provided, we cannot provide this service to you. We do not disclose your information without your consent to third parties, except for the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a USPS auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service; and for the purpose of identifying an address as an address of an agent who receives mail on behalf of other persons. Information concerning an individual who has filed an appropriate protective court order with the postmaster will not be disclosed except pursuant to court order. For more information on our privacy policies, see the privacy link on www.usps.com.

 

A version of PS Form 1583 pre-formatted specifically for OPAS customers is available here.

 

This form is only required of Package & Mail members who wish to receive mail at our US office. Members who wish to receive mail at our Japan office must submit a copy of a valid passport to the Japan office by mail.

 

Package Only members do not need to complete PS Form 1583, even if receiving catalogs.

 

This is only required of Package & Mail members who wish to receive mail at our Japan office. Members who wish to receive mail at our US office must submit PS Form 1583 to the US office.

 

Package Only members do not need to submit a passport copy, even if receiving catalogs.

Log into your account, then click "Personal Shopper" on the left navigation. Then click "New Shopping Request" to let us know the details of the product(s) you would like to purchase. OPAS will purchase the items on your behalf using our credit card. Shopping status will be updated accordingly.

 

OPAS must provide an itemized shipping invoice to the customs agent in order to forward your items to you. The item details you enter when making a forwarding request will automatically be transferred to this invoice.

 

In order to expedite your forwarding and shipping requests, please be sure the item details (including prices and descriptions) you include with your request match the details of your purchases exactly. If the details do not match, there may be a delay in the processing of your request, or your shipment may be delayed at the customs office of the importing country.

Package & Mail members may share an account with up to five additional users for an additional fee of $8/month per user.

 

Package Only members may not share an account with another user, sorry.  If you wish to share your account, please upgrade your membership plan to Package & Mail.

 

All members registered under an account who wish to receive mail items must submit two types of identification. Members who wish to receive mail items at our Japan office must submit a copy of a valid passport by mail.

Yes. To add addresses to your account, log in and click "Shipping Information." on the left side of navigation, and click "Add New Shipping Address."

Per industry standard, OPAS charges either the actual weight of a shipment or the dimensional weight, whichever is greater. If your package is light but very large, you will be charged by dimensional weight. (If your package is of unusual size or shape, you may be assessed additional shipping charges.)

 

To see our current shipping rates by weight, please use the Shipping Calculator.

Yes.  We have many customers in the US who use our service to avoid paying sales taxes on domestic purchases.  By shipping purchases to our Oregon office and having them forwarded to your home state, you can save up to 9% when shopping online.

Yes. OPAS will inspect your packages prior to shipment upon request, and an inspection fee is $5 up to 10pcs, $0.2/pc after. We will check the contents of each package against the retailer's invoice to ensure accuracy of quantity, color, size, etc.

This service is free for customers using our Personal Shopper service.

To receive a fax at your OPAS address, please include a cover sheet with your name and OPAS membership number. Faxes may be sent to:

 

US number:	Japan number:
1-503-262-7037	81-6-6440-0645

 

Once your fax has been received, it will be available in your Item Manager. You may then have it either forwarded to you by mail, or scanned and uploaded for a fee of $5.

Our aim is to provide quality service to all of our customers. If for some reason our service does not meet your needs, please contact us either by phone or e-mail and let us know what we can do to help you.

 

If, however, you still wish to cancel your membership, first login to your OPAS account and click "My Account." On the My Account screen, scroll all the way to the bottom and click the button next to "Cancel Membership."